The core process is consistent across all three categories, with additional steps for S5 and S5+.
GPS tracks the vehicle’s location continuously, transmitting data via the mobile network to a secure platform accessible through the Crystal Ball Thatcham Tracker mobile app. The system monitors for unauthorised movement, tow attempts, and tamper events at all times.
For S5 and S5+, an additional step is required before a journey begins. The driver must present an authorised Driver ID card. If the journey starts without one, an alert is immediately sent to the owner and the 24/7 NSI Gold-accredited monitoring centre.
For the S5+, if no authorised card is present, the immobilisation system activates and the vehicle cannot be started.
When an alert is confirmed as a genuine threat, the monitoring centre contacts the vehicle owner and initiates coordinated contact with law enforcement. Crystal Ball works directly with every UK police force, providing precise real-time location data to support rapid stolen vehicle recovery.